We believe ordering medicine online should feel as easy and reassuring as picking it up from your local pharmacy. That’s why we’ve put thought and care into how our return and refund process works. If something doesn’t feel right—whether it’s the product, the delivery, or anything in between—we’re here to sort it out with you, not against you.
Every medication ACS Pharmacy offers is chosen for its quality, matching brand-name equivalents in both formulation and therapeutic effect. But we also understand that no treatment is one-size-fits-all. If you feel a product hasn’t helped as expected, or if it simply wasn’t what you had in mind, you can return it within 30 days of receiving it. We only ask that it’s unused and kept in its original packaging. Our team will process the refund once the return arrives, though return shipping is usually on you—unless we’ve made a mistake, in which case, we’ll cover it.
Before ordering, it’s always a good idea to check with your doctor or pharmacist if you’re unsure about the treatment. Our support team is also here if you need help choosing the right product—before or after your purchase. And if something goes off track—a delivery delay, a damaged parcel, or even just a gut feeling that something isn’t right—we’ll step in and make it right, fast. Your health comes first, but your comfort and confidence in us matter just as much.
Shipping info matters more than you think
A small typo in your address can send your package on quite the adventure—just not to you. That’s why it’s really important to double-check your shipping details before you hit that final “confirm” button. We pack and ship your medication based on exactly what you provide, so if something’s off and the parcel gets lost, we can’t offer a refund.
Life happens—we get it. If you spot a mistake right after placing your order, don’t panic. Just contact us as soon as you can. If your package hasn’t left yet, we’ll do our best to fix the address in time and keep things running smoothly.
A quick moment to review your info can save a lot of hassle down the road. After all, your medicines shouldn’t end up at your neighbor’s house—or halfway across the city.
Changed your mind? Here’s what to do
We totally understand—sometimes plans shift or you realize you clicked a little too fast. If you need to cancel your order, you’ve got a 24-hour window from the time you placed it. Just get in touch with us as soon as you can—by phone or email—and we’ll take care of it if the order hasn’t moved into processing.
Once your items are being packed or have already shipped out, cancellation isn’t possible. That’s why it’s always a good idea to give your order a final once-over before confirming—check the products, double-check the shipping address, and make sure everything feels right.
Quick action is key here. The sooner you reach out, the more likely we can step in before your parcel hits the road.
Still have questions? We’re here to help
We know policies can sometimes feel a bit formal, but we’re real people behind the screen—and we’re here to help. Our refund policy is meant to be straightforward and fair, so you’re never left guessing. If anything’s unclear or you just want to chat through a question, reach out anytime. We’ll walk you through it, no stress.