We see your privacy as a responsibility we proudly carry. ACS Pharmacy collects certain personal information to give you the safest, most effective service possible. This notice explains what we collect, how it’s used, and who—if anyone—might see it.
To better support your care, we keep both digital and physical records of your orders. These records help us understand your needs, avoid medication errors, and offer care that truly fits your situation. Access to your information is strictly limited to trained team members. Every access is logged and monitored for security, using verified credentials.
In the United States, we comply with all relevant privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). Your data is handled with the highest level of confidentiality and safeguarded with secure systems and privacy-first practices.
If you ever have questions about how your information is used or stored, our team is here to help.
Why we collect your information
To provide safe, personalized healthcare, we need to understand your individual needs. That’s why we collect and securely store certain information about you. Here’s what we collect—and why:
- To support your health and safety. Your records help us recommend the right treatments, avoid interactions, and monitor ongoing care. We use this information to make sure everything we provide aligns with your health status.
- To process and deliver your orders. We collect basic details—like your name, address, and contact information—so we can fill prescriptions accurately, deliver medications, and stay in touch when needed.
- To respond to medical questions. If you reach out with a health concern or need advice, having your records on hand helps our licensed professionals give informed answers that are specific to you.
- To provide specialized care. When needed, we may share your information with qualified healthcare providers for expert opinions or additional support—with your consent whenever required.
- To maintain a complete medical record. Your file may include prescription history, prior treatments, and medical notes—all stored securely, either digitally or in paper form, depending on how you interact with us.
We treat all personal and medical data as confidential. Every detail is protected with secure systems, and only authorized staff can access your records.
What we collect—and why it matters
Every time you place an order or reach out for care, we gather just enough information to help us do our job safely and effectively. This allows us to support your health with accuracy, attention, and respect.
Here’s what we may collect:
- Contact details. Your name, home address, email, and phone number—so we can reach you, confirm your orders, and deliver medications on time.
- Order and prescription history. A log of your past and current medication requests helps us avoid duplicates, track interactions, and follow your treatment plan.
- Health-related information. This may include diagnosed conditions, allergies, or treatment preferences—vital for choosing the safest and most effective medication.
- Medical documentation. Test results, lab reports, or physician notes that may be needed to verify a prescription or determine if a medication is appropriate.
- Professional input. We may consult with your doctor, pharmacist, or another licensed healthcare provider to confirm the suitability of a prescription—only when necessary and always confidentially.
Every piece of information you share is protected and used solely to deliver reliable, responsible healthcare.
How we use cookies (the digital kind)
We use cookies to make your time on our site easier, faster, and more personalized. These tiny text files are stored on your device and help us understand how people use our website—so we can keep improving it for you.
Here’s how cookies help:
- Remembering your preferences. Whether it’s keeping items in your cart or remembering your login, cookies save you time by recalling your settings.
- Improving performance. Cookies help us see which pages load quickly, which ones don’t, and where people might be getting stuck—so we can make the site run better for everyone.
- Recognizing returning visitors. If you’ve visited us before, cookies help tailor your experience and make navigation smoother the next time around.
Not into cookies? No problem. You can update your browser settings anytime to block or delete them. For step-by-step guidance, independent websites like AboutCookies.org or AllAboutCookies.org can walk you through the process.
Just know that turning off cookies might affect how well certain parts of our site work—but it’s entirely your choice.
How we use your information
The information you share with ACS Pharmacy helps us provide safe, personalized care. We only use your details to support your treatment, manage prescriptions, and make sure you’re getting the care that’s right for you.
Here’s how your information may be used:
- To process and deliver your orders. Your contact and prescription details help us prepare and ship your medications accurately and on time.
- To verify prescriptions. We may confirm certain prescriptions with licensed providers to ensure they’re safe and appropriate for your needs.
- To guide your treatment. Your health information allows our team to offer advice tailored to your medical history and current condition.
- To collaborate with other healthcare providers. In some cases, we may share your information with authorized medical professionals—like your doctor or a specialist—to coordinate care or review prescriptions. This only happens when it directly benefits your treatment.
- To improve care and patient safety. We may use de-identified data to help monitor public health trends, improve medical services, or ensure medication safety.
You’ll always be informed if there’s a new data-sharing initiative, and you have the right to say no—unless sharing is required by law or urgently needed to protect your health.
If choosing not to share certain details could affect your treatment options, a healthcare professional will explain what that means so you can make an informed choice. Your comfort and privacy always come first.
Protecting your privacy and securing your information
Your personal details aren’t just data—they’re part of your health story, and we treat them with the care and respect they deserve. Whenever you share information with us or place an order, we store it using secure systems designed to guard against unauthorized access, loss, or misuse.
Only trained professionals with proper clearance can access your records, and every team member follows strict confidentiality standards. We use encryption, secure backups, and industry best practices to keep your digital information safe at every step.
If we ever work with outside partners to support your care, they’re held to the same privacy and security standards we follow. And we will never share your personal information without your consent, unless required by law or in rare situations where it’s necessary to protect your safety or well-being.
Your right to opt out
Your information is yours, and you have every right to decide how it’s used. If you’re comfortable with how we use your data to support your care and improve services, you don’t need to take any action.
But if you’d rather your information be used only for your direct treatment—and not for anything else—you can opt out at any time. Just reach out and let us know. We’ll update your preferences and make sure your records reflect your decision. No questions asked, and no impact on the care you receive.
In rare situations, we may still be required to share limited information—such as when it’s necessary for legal reasons or to protect public health. Even then, we’ll only share what’s absolutely necessary and will continue to handle your information with the highest level of security and confidentiality.
About links to other websites
Sometimes our website may direct you to other websites run by third parties. These external sites have their own privacy policies, which may not match ours.
If you click on a link and visit another website, we strongly encourage you to read their privacy policy before sharing any personal details. Since ACS Pharmacy does not control how those sites collect or use your information, we can’t take responsibility for their practices.
It’s always a good idea to take a moment and understand how your data might be handled before engaging with any third-party platform. Your privacy and safety are important—wherever you are online.
Children’s privacy
We take the privacy of minors seriously. Our website and services are intended for adults aged 18 and older, and we do not knowingly collect personal information from anyone under the age of 13, in line with the Children’s Online Privacy Protection Act (COPPA).
If we learn that a child under 13 has provided us with personal information through our website, we will take immediate steps to remove that data from our records.
We encourage parents and guardians to stay engaged with their children’s online activity and help guide safe, responsible internet use. If you believe a child’s information may have been submitted to us by mistake, please contact us—we’ll address it right away.
Accessing your personal information
You have the right to know what personal information we have about you—and to request a copy of it at any time. Under the HIPAA, you’re entitled to review or receive a copy of your health records without needing to give a reason.
If you’d like to access your information, just send us a written request. We’ll process it as quickly as possible and let you know if anything needs clarification. In rare cases, certain details may be withheld if required by law or due to specific legal considerations—but we’ll always explain why.
Have questions or need help making a request? Just reach out. We’re happy to walk you through it.
Keeping you informed about changes
From time to time, we may update this privacy policy to reflect changes in our practices, new features, or legal requirements. If we make any significant updates, we’ll make sure they’re easy to find and clearly explained.
We encourage you to check back occasionally so you’re always up to date on how we collect, use, and protect your personal information. Your trust means a lot to us, and we’re committed to staying transparent every step of the way.
Have questions? We’re here for you
If you have any questions, concerns, or feedback about this privacy policy—or anything related to how we handle your information—don’t hesitate to get in touch. Our team is here to help and happy to assist you in any way we can.
You can fill out a contact form to contact us or use the contact details below, and we’ll get back to you as soon as possible.
- 12777 Gemini Blvd N, Orlando, FL 32816, USA
- +1 (407) 823-2056
- [email protected]